Legal & Data Protection

Privacy Policy

Last Updated: September 13, 2026 · Effective Date: April 2, 2026

1. Introduction & Scope

At MediSaathi Rx India (“we”, “our”, or “us”), we take consumer data privacy and healthcare confidentiality with the utmost seriousness. We operate the MediSaathi platform ([https://mymedisaathi.com](https://mymedisaathi.com)), providing an independent medicine price comparison and pharmacy discovery service.

This Privacy Policy details what information we collect, how it is processed, our strict data minimization principles, and our advertising practices in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023 and Google Publisher / AdSense Policies.

2. Information We Collect

We collect minimal personal information strictly necessary to provide comparison services:

Account Information (Optional): If you choose to authenticate via Google OAuth, we receive your name, verified email address, and profile picture to maintain your saved medicine wishlist and search history.
Search & Interaction Data: Search keywords (e.g. medicine names, active salts) and interaction metrics are recorded to improve search relevance and candidate indexing.
Technical & Device Data: Standard server access logs including IP address, browser type, operating system, and HTTP referrers.

3. Prescription Uploads & Ephemeral In-Memory Processing

When you use our beta Prescription Scanner to identify medicines:

Your uploaded image is converted into an in-memory buffer solely for optical character recognition (OCR) text extraction.
We DO NOT permanently store, archive, or retain prescription image files on our servers or databases.
We DO NOT train commercial AI models on your prescription images.
We DO NOT link health conditions or detected medicines to your Google identity for commercial advertising or data brokerage.

4. Google AdSense & Third-Party Advertising Cookies

To support our free price-comparison tool, MediSaathi displays contextual and display advertising powered by Google AdSense and third-party advertising vendors.

• Google and Third-Party Cookies:Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to MediSaathi or other websites across the Internet.

• Advertising Cookies:Google's use of advertising cookies enables it and its partners to serve personalized or non-personalized advertisements to users based on their browsing patterns.

• User Opt-Out Rights: You have the legal right to opt out of personalized advertising at any time:

Opt out of Google's personalized advertising by visiting Google Ads Settings .
Opt out of third-party advertising cookies across all major networks via AboutAds.info Choices or Network Advertising Initiative (NAI) .

We do not sell, rent, or monetize your personal information. When you click an external link to a pharmacy (e.g. Apollo, 1mg, Netmeds), you exit MediSaathi and enter an independent third-party domain governed by that pharmacy's own privacy terms and security protocols.

6. Your Rights Under the DPDP Act, 2023 (India)

Under Indian data protection legislation, you possess enforceable rights regarding your personal data:

Right to Access: Request a summary of personal data held about you.
Right to Correction & Erasure: Request immediate correction of inaccurate data or deletion of your account and search history.
Right of Grievance Redressal: Direct questions or grievances to our designated Grievance Officer.

7. Data Protection & Grievance Officer Contact

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021 and the DPDP Act, 2023, our designated Grievance Officer details are:

Grievance & Privacy Officer: Compliance Desk

Entity: MediSaathi Rx India

Email: medisaathi@gmail.com (Subject: “DPDP Privacy Request”)

Response Timeline: All privacy grievances are acknowledged within 36 hours and resolved within statutory timeframes.

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1. Introduction & Scope

2. Information We Collect

We collect minimal personal information strictly necessary to provide comparison services:

Account Information (Optional): If you choose to authenticate via Google OAuth, we receive your name, verified email address, and profile picture to maintain your saved medicine wishlist and search history.

Search & Interaction Data: Search keywords (e.g. medicine names, active salts) and interaction metrics are recorded to improve search relevance and candidate indexing.

Technical & Device Data: Standard server access logs including IP address, browser type, operating system, and HTTP referrers.

4. Google AdSense & Third-Party Advertising Cookies

To support our free price-comparison tool, MediSaathi displays contextual and display advertising powered by Google AdSense and third-party advertising vendors.

• Google and Third-Party Cookies:Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to MediSaathi or other websites across the Internet.

• Advertising Cookies:Google's use of advertising cookies enables it and its partners to serve personalized or non-personalized advertisements to users based on their browsing patterns.

• User Opt-Out Rights: You have the legal right to opt out of personalized advertising at any time:

Opt out of Google's personalized advertising by visiting Google Ads Settings .
Opt out of third-party advertising cookies across all major networks via AboutAds.info Choices or Network Advertising Initiative (NAI) .

6. Your Rights Under the DPDP Act, 2023 (India)

Under Indian data protection legislation, you possess enforceable rights regarding your personal data:

Right to Access: Request a summary of personal data held about you.

Right to Correction & Erasure: Request immediate correction of inaccurate data or deletion of your account and search history.

Right of Grievance Redressal: Direct questions or grievances to our designated Grievance Officer.

7. Data Protection & Grievance Officer Contact

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021 and the DPDP Act, 2023, our designated Grievance Officer details are:

Grievance & Privacy Officer: Compliance Desk

Entity: MediSaathi Rx India

Email: medisaathi@gmail.com (Subject: “DPDP Privacy Request”)

Response Timeline: All privacy grievances are acknowledged within 36 hours and resolved within statutory timeframes.

1. Introduction & Scope

2. Information We Collect

3. Prescription Uploads & Ephemeral In-Memory Processing

4. Google AdSense & Third-Party Advertising Cookies

5. Data Sharing & Third-Party Outbound Links

6. Your Rights Under the DPDP Act, 2023 (India)

7. Data Protection & Grievance Officer Contact

1. Introduction & Scope

2. Information We Collect

3. Prescription Uploads & Ephemeral In-Memory Processing

4. Google AdSense & Third-Party Advertising Cookies

5. Data Sharing & Third-Party Outbound Links

6. Your Rights Under the DPDP Act, 2023 (India)

7. Data Protection & Grievance Officer Contact